Satisfacción de la atención fisioterapéutica del hospital: visión del paciente y del fisioterapeuta

Resumen

This is a cross-sectional, quantitative and descriptive study carried out in 2016, aiming to verify the satisfaction of patients and physical therapists regarding physical therapy in a Public University Hospital. The non-probabilistic sample was composed of 40 individuals for convenience purposes, aged 43.1 ± 10.5 years; 15 females, aged between 26 and 59 (43.1 ± 10.5 years), corresponding to the group of patients, with prescription and undergoing physical therapy. The group of professionals was composed by 12 female physical therapists. Two structured questionnaires were applied, the first of which presented 12 questions (four from the Interaction domain, four from the Resources domain and four from the Environment domain) and the second 20 questions (four from the Interaction domain, four from the Resources domain, four from the Environment domain, four from the Working Conditions domain – hours and payment, and four from Working Conditions domain – staff and training). The domain of greatest satisfaction for patients was the Environment (M = 11). Interaction was the domain of least satisfaction (8.3). For physical therapists, the Environment was the domain of least satisfaction (8.42) and the one with the greatest satisfaction was Interaction (13.5). It is important to start the discussion regarding the need for tools that assess satisfaction of users of physical therapy services, as well as of the professional physical therapist.