ISO56005 in the Brazilian patent office: modeling
DOI:
https://doi.org/10.18554/rbcti.v7i2.6635Resumo
This study relates the chronology of INPI-BR services as an International Research Authority with the deadlines for delivering ISA forms to WIPO, proposing the complementation of ISO9001 through ISO56005 as an alternative to increase the quality of its services. Thus, exploratory case studies of revisions of ISA requests are carried out, considering the INPI-BR implementation phases and the response time that it met the quality needs imposed by WIPO, such as the maximum period of 3 months for the delivery of the international research report, as INPI-BR has not been able to meet 100% of this deadline for all PCT requests. In practice, this article is part of the project already started to increase the quality of INPI-BR's ISA/IPEA services using ISO9001, adding the tools of ISO56005, focusing on full compliance with the deadline. The analyzes carried out point to the ISA authority in Chile as a possible collaborator of INPI-BR activities as an ISA/IPEA office, due to its current partnership with Brazil and because it is already meeting the requirements of WIPO.
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