ISO56005 in the Brazilian patent office: modeling
DOI:
https://doi.org/10.18554/rbcti.v7i2.6635Abstract
This work relates the chronology of INPI-BR services as an International Research Authority with the deadlines for delivering ISA forms to WIPO, proposing the complementation of ISO9001 through ISO56005 as an alternative to increase the quality of its services. Thus, exploratory case studies of revisions of ISA requests are carried out, considering the INPI-BR implementation phases and the response time that it met the quality needs imposed by WIPO. The analyzes carried out point to the ISA authority in Chile as a possible collaborator.
Keywords: International Searching Authority, Quality Management System, Innovation.
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